Dates:
To be Announced

Time:
8:30 a.m. - 4:30 p.m.

Location:
TU Campus

Fee: *

$895 per person
$725 each for three or more persons from the same company 

Early Online Registration (10 days before seminar)
$795 per person

*subject to change for future programs

Download  the brochure in PDF format

Using Simulations to Dramatically Improve Processes in Office and Service Operations
Earn 1.4 CEUs

Methodology applied to the simulations is based on the Toyota Production System. James Womack and Daniel Jones studied the Toyota Production System (TPS) and coined the term “lean” in their book The Machine That Changed the World.  Now U.S. organizations are applying these lean tools to service, operations, technical and manufacturing processes with great success.  Typical results show dramatic reductions in time while significantly boosting quality.

First the power of lean is highlighted through a “hands on” process simulation. Participants work in office processes and practice the lean tools to improve these processes. The tool set includes value stream mapping, 8 waste identification and reduction, visual management, standardized work, cellular concepts, 5S, pull systems, takt time, and batch reduction.

Then the same process is modeled using BPM computer software and the same simulation is run.  Participants can see real time how transactions flow through steps and actors, where there is delay.  A summary report provides statistical data for analysis and improvement.

After learning lean concepts and tools, participants make improvements, test them, and complete a second run of the simulation to see how their countermeasures made a difference.  Again, the computer simulation is used for testing of changes and for a final run.  Both are instrumental in developing dramatic improvements which work when implemented.

Participants will learn to analyze process data, employ lean tools, and dramatically improve processes.  They will also receive The Toyota Way Fieldbook.

Course Objectives:

	Give participants "hands on" experience with transactional flow and applying lean tools
	Increase skills in process analysis
	Develop countermeasures that can be applied immediately and within 1-6 weeks
	Use BPM software to model and simulate business process
	Locate bottlenecks in order to identify immediate areas for improvement
	Determine when and where to add technology to processes
	Reduce paperwork process time and waiting in electronic 'in baskets' up to 90%
	Cut time in service and operations processes from 50-150%
	Use computer simulation to model and test results (participants need to bring laptops)

Who Should Attend:

	Directors and managers of critical information or service processes
	Business analysts, requirements analysts, process analysts
	Business re-engineering, transformation officers
	Process improvement team members
	Department heads

Click Here for a Detailed Seminar Outline

Instructor: 
Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California.  She facilitates process improvement via lean, six sigma, reengineering, and continuous improvement techniques. Her track record includes over 20 complex projects in corporations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight.   Shelley teaches in the executive education programs at the University of Pittsburgh, University of Tulsa, and Case Western. Her clients include high tech, healthcare, financial, education and government organizations.