Date:

November 3, 2009
8:30am-2:30pm

Location:
The University of Tulsa

Fees:
Regular fee -  $195
Early Bird Registration - $175
Groups of 4 or more - $145 per person

 

The Polished Professional:
21^st Century Business Etiquette

Today the business world is a fast paced global community.  And, despite the ever-important need of technical acumen, the need for "soft skills" has become even more apparent.  Research conducted by Harvard University, The Carnegie Foundation and The Stanford Research Institute show that technical skills and knowledge account for only 15% of getting, retaining and advancing in a job.  However, 85% of job success is directly connected to an individual's "soft skills" knowledge and ability.  In this seminar you will learn practical ideas and strategies that will help you present a more professional image, as well as, enable you to move with ease and confidence on any level in the business arena.

This six-hour seminar covers various forms of business etiquette:

• Critical first impressions

• Professionalism in the workplace

• Key elements for effective communication

• Techno etiquette

• The art of business dining and entertaining

But the class is not like mom scolding you for your poor manners.  Information is presented in a relaxed style that cuts to the heart of today’s etiquette concerns.  You can practice what you learn at a soup and salad lunch.

Build your confidence by knowing the right etiquette.  Participants will learn to:

• Demonstrate the different levels and components of proper introductions

• Recognize how to make a powerful, positive impression

• Present and receive business cards with proper protocol

• Understand the concepts and functions of business dining and entertaining

• Successfully navigate a business meal

• Develop an action plan to improve networking skills

• Present the value of appropriate techno-etiquette

Instructor:

Jana Christian is a leading expert in the etiquette and protocol industry. Founder of The Etiquette School of Oklahoma, she has been a speaker, teacher and consultant in this for more than 20 years. 

Her credentials include certification from The American School of Protocol and the American Business Institute. She is actively involved in ABETA(American Business Trainers Association), Toastmasters International and she is a certified judge for the Miss America pageant.  Her background includes: modeling, pageants and stage performance.  She is the author of The Etiquette Edge, a weekly etiquette tips column and is a featured expert quoted by newspapers and publications. She currently serves on the Board of Directors for the Owasso Chamber.

Her clients include: The University of Tulsa, Southern Hills Country Club, Tulsa Country Club, Girls Scouts Empire of America, Public and private schools, executives and political figures and variety of others..